![]() Windows OS HDR state is not properly identified when starting a stream.Host mouse cursor is invisible when a UAC dialog is displayed on Win10+.Video freezes with hardware-accelerated GPU scheduling on the host.Pairing may fail if there are non-ASCII characters in your user name.Known bugs in GeForce Experience (issues that can only be fixed by Nvidia) Controller input doesn't work when streaming.SHIELD tab is missing in GeForce Experience.Video only displays in the top left corner of the stream.Unable to stream at all over the Internet.Unable to stream at all on the same network as the PC.Look at the troubleshooting steps for each of the following issues: You can chat with Moonlight developers and other users to help you resolve streaming issues on our Discord server. They are generally meant to be done in the order the steps are listed, however the list doesn't need to be fully completed if issue goes away during the process of troubleshooting. Looking for a new case for your phone? Click here.These troubleshooting checklists contain various suggestions to solve each potential issue. You do not need to register any warranty orders as they are already registered to your account. Weren't logged into your account when you placed your order? No worries, just login to your account and register the product. Shipping and handling fees apply for each order. If you have multiple items needing a replacement, please ensure they are each registered individually (if not purchased from directly - purchases made on are automatically registered if logged into your account) and request a separate warranty replacement for each item you need replaced. Please note: As items may ship from multiple locations and also because each warranty applies to a singular item, only one item can be replaced per warranty transaction. You will be asked to log in or set up a new account to get started. Please click here to start your online warranty claim. ![]() We make it simple and easy for you to make a warranty claim. If you have the box, you can also scan the QR code for an automatic registration.ĭon't know what type of InvisibleShield you have? Click here and we can help. Click "Register A Product" button, go through the category decisions to choose the product you own and estimate the purchase date if you do not have the receipt. From there you will be directed to your account dashboard. If you do not have an account you will be able to create one.ģ. Please check your junk or spam folders if you do not find it right away. If you do not remember your password, click " Forgot My Password" and a link to reset it will be emailed to you. You will be prompted to log in if you have an account. You can find the Select a region drop-down near the bottom of the website.ġ. Please make sure you are on the correct website for your country or region when registering your product or attempting to make a warranty claim. If you were not signed in to your account or purchased your product at a retail location, please follow the steps below to register your product: ▶ Customers Outside North America - click for further instructions If you purchased a product on while logged in to your account, your product is automatically registered.
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